Support and Account Deletion

The Commons helps communities run stronger conversations with QR-based joining, recording and transcription, summaries, voting, and participation insights. Use this page for product support, session issues, privacy questions, and account deletion.

Need help? Use the contact form and include the organization, session name, and account email when those details are relevant.

Contact support

Common help topics

Joining a session

Allow camera access if you want to scan a session QR code.
If scanning is unavailable, ask the organizer for a new QR code or alternate join path.
If you are signed in with the wrong account, sign out and scan or enter the room code again.

Recording and transcription

Microphone access is used only when a session is actively recording.
Some organizations configure audio to be deleted after processing; others may retain it based on their session settings.
If a transcript appears incomplete, confirm that recording permissions were granted and that the session remained active long enough to finish processing.

Session outputs

Transcripts, summaries, themes, rankings, and voting results may only be visible to authorized users, depending on organization permissions.
If you believe your access is incorrect, contact the organizer or use the support form.

Account deletion

If you created an account in The Commons iOS app, open your account menu and choose Delete Account, review what is removed and retained, then enter your current password and confirm. Signed-in deletion completes without a support call or email.

Deletion removes account access, the account's contact details, memberships, saved profiles, and RSVPs. It is permanent. Completion is confirmed in the app or on the deletion page.

Shared recordings, transcripts, reports, attendance, votes, and submitted session demographics remain with the hosting organization. The account profile becomes a deleted-account record; shared session content may still contain identifying information.

If you cannot access your account, first try resetting your password. The deletion page also offers an optional recovery request so account ownership can be verified.

Start account deletion request

Permissions explained

Permission	Why it is used
Camera	To scan a session QR code and join the correct session quickly.
Microphone	To record an authorized session so The Commons can create transcripts, summaries, and related outputs.
Location	To find nearby organizations and active sessions when you choose nearby discovery.